ULC Electronics ("we", "our", or "us") operates the ULC Electronics mobile application (Android) and the website ulc.com.np (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By using our Service you agree to the collection and use of information in accordance with this policy.
1 Information We Collect
1.1 Information You Provide Directly
- Contact / Inquiry Form: First name, last name, email address, subject, and message when you submit the contact form.
- Event Participation: Name, dealer information, and address if you participate in events or competitions.
1.2 Information Collected Automatically
- Device Information: Device model, operating system version, unique device identifiers, and mobile network information.
- Usage Data: Pages/screens viewed, time spent, navigation paths, crash logs, and performance data.
- Log Data: IP address, browser type, access times, and referring URLs when you visit our website.
1.3 Information from Third-Party Services
- Firebase (Google): We use Firebase for data storage, analytics, and crash reporting. Firebase may collect device identifiers and usage statistics.
- YouTube: Our app and website embed or link to YouTube videos. When you watch a video, YouTube's privacy policy applies.
2 How We Use Your Information
- To provide, operate, and maintain the Service (product catalog, events, contact features).
- To respond to your inquiries and provide customer support.
- To send you notifications about events, products, and promotions (if you opt-in via the app).
- To display event galleries, winners, and YouTube video content.
- To analyze usage patterns, fix bugs, and improve app performance.
- To comply with legal obligations and enforce our terms.
3 Push Notifications & Stream Notifications
Our mobile application may send push notifications to inform you about new events, products, or promotions. You can opt-out of push notifications at any time through your device settings. We also display in-app notification banners (stream notifications) that do not require any personal data.
4 Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:
- Service Providers: Firebase (Google) for backend services, analytics, and crash reporting.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you explicitly agree to share your information.
5 Third-Party Services & Links
Our Service may contain links to or integrate with third-party services including:
- Google Firebase — Firebase Privacy Policy
- YouTube (Google) — Google Privacy Policy
- Facebook — Facebook Privacy Policy
We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.
6 Data Storage & Security
Your data is stored securely using Google Firebase infrastructure. We implement appropriate technical and organizational security measures including:
- Encrypted data transmission (HTTPS/TLS).
- Firebase Security Rules to restrict unauthorized access.
- Regular security reviews and updates.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.
7 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Contact form submissions are retained for up to 12 months unless you request earlier deletion. Analytics data is retained according to Firebase's default retention settings.
8 Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Restriction: Request restriction of processing of your data.
- Portability: Request transfer of your data in a structured format.
- Withdraw Consent: Withdraw consent at any time where processing is based on consent.
- Opt-out: Opt-out of push notifications via your device settings.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
9 Children's Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.
10 App Permissions (Android)
Our Android application may request the following permissions:
| Permission | Purpose |
|---|---|
| Internet Access | Required to fetch products, events, and contact data from our servers. |
| Network State | To check connectivity and show offline messages. |
| Notifications | To send push notifications about events and promotions (optional, user can opt-out). |
| Storage (optional) | To cache images for offline viewing and faster loading. |
11 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the "Last Updated" date, and (where applicable) sending a push notification through the app. You are advised to review this Privacy Policy periodically for any changes. Changes are effective immediately upon posting.
12 Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Nepal. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Nepal.
13 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
ULC Electronics